Warranty Policy
Zola Mod Inc. warrants that each covered component of a Zola Mod product will be free from defects in materials and workmanship for the periods stated below, running from the date of delivery to the original purchaser. This warranty is non-transferable.
Coverage periods
| Component | Residential use | Commercial use |
|---|---|---|
| Frame, legs, welds, joinery, load-bearing hardware | 2 years | 1 year |
| Manual crank lift — gearbox, screw, crank | 2 years | 1 year |
| Electric lift — motor, actuator, lift column | 2 years | 1 year |
| Lift control electronics — control box, handset, switches, wiring, power supply | 1 year | 1 year |
| Rails, cup holders, accessory hardware, latches | 2 years | 1 year |
| Hardware and fasteners | Free replacement parts, any time | Free replacement parts, any time |
| Play surface, toppers, foam, and finish | Wear not covered; defects covered as above | Wear not covered; defects covered as above |
Residential and commercial use:
Commercial use means use of the product for purposes within the purchaser's trade, business, craft, or profession, or in any location open to the public or to members — including but not limited to board game cafés, bars and restaurants, game and hobby stores, libraries, schools and teaching spaces, event and convention venues, clubs, and coworking or common areas.
Any use that is not commercial use is residential use, and carries the longer coverage periods shown above.
What is covered:
A defect means an inadequacy in the materials or workmanship of the product that existed at the time you received it, and that causes the product to fail to perform under ordinary use in accordance with the assembly and care instructions supplied with it.
Within the periods above, this covers:
- Structural defects in materials or workmanship
- Warping, cracking, or separation of wooden components under normal use
- Malfunctioning or faulty hardware — leg mechanisms, magnets, rails, connectors, and lift components
If a covered defect is found, Zola Mod Inc. will repair or replace the affected part or product at our option, free of charge. If repair or replacement is not practicable, we will provide a refund or credit for the affected product.
Natural variation is not a defect:
Wood is not uniform, and we don't treat it as though it should be. Character marks, grain pattern, colour variation between panels and between production lots, and natural colour aging over time are inherent to real wood and veneer, and are not covered.
The Cerused Oak finish in particular works pigment into open grain, so visible texture and tonal variation are the intended appearance rather than a fault.
Sit-Stand lift systems:
Lift components are warranted separately from the table structure, at the periods stated above. Electric lift systems are rated for intermittent rather than continuous duty. Continuous or near-continuous actuation, use above the stated weight capacity, and obstruction of the lift path during travel are not covered.
Wear is not covered:
Wear to the play surface, toppers, foam, and finish is not covered. This includes imprinting or scratching from dice, miniatures, writing instruments, or other sharp objects; damage from cleaning agents, disinfectants, or sanitizers not listed in the Zola Mod care guide; damage from moving, stacking, or reconfiguring the product; and cosmetic wear of any kind.
These items are consumable in high-traffic use — they naturally wear with use and are available for purchase and replacement. Contact us and we'll arrange it.
A manufacturing defect in those same components is covered under the periods above. A topper that arrives delaminating or warped is a defect; a topper worn down after two years of play is not.
This warranty does not apply to:
- Normal wear and tear
- Failure to assemble, install, handle, reconfigure, or maintain the product according to the instructions and guidelines supplied with it
- Abuse, misuse, or accident, including use of the product in unsuitable environments or conditions
- Alteration, modification, or unauthorised repair
- Damage from excessive moisture, heat, direct sunlight, or other environmental conditions, or from improper storage
- Damage incurred during transport, loading, unloading, or from improper handling
- Products purchased secondhand or from an unauthorised reseller
- Lost or stolen products
This warranty is valid within the United States.
How to make a claim:
Send us photos or video of the issue, a short description of what's happening, and your proof of purchase. We'll review it and work with you on getting replacement parts sent out — in most cases at no charge and with nothing to return.
Occasionally we may need an item back to inspect it. If so, we'll arrange that with you in advance and cover the shipping. We won't ask you to send anything back without agreeing it with you first.
We aim to respond to claims within 3–5 business days. Start a claim through our Claims Form.
Damage in transit:
Damage that happened in shipping is not a warranty matter and moves faster — but it must be reported within 5 days of delivery, with photos of the outer carton, the shipping label, and the damage itself.
Please keep the packaging until you have checked everything. Without those photos a carrier claim cannot be filed.
Legal Rights and Additional Information:
This is a Limited Warranty. It provides specific legal rights to the customer, and customers may have other rights which vary from state to state. The warranty is only valid within the United States, and no reseller, agent, or employee of Zola Mod Inc. is authorized to alter or extend this warranty in any manner.