Refund policy
At Zola, we are committed to your satisfaction, and our return policy is designed to ensure a seamless shopping experience. Please read the following guidelines carefully:
Standard Return Policy:
For most products, we offer a 30-day return policy from the date of delivery. To be eligible for a return, your item must meet these conditions:
— It must be in the same condition as when you received it.
— It must be unworn or unused.
— All original tags must be attached.
— The item must be in its original packaging.
— You must have the receipt or proof of purchase.
— You are responsible for shipping the product back to our warehouse.
— Opened boxes are subject to a 15% restocking fee.
Replacement of Damaged or Defective Parts:
We stand by the quality of our products and understand that damages can occur during shipping or rare manufacturing defects may arise. If you receive a product with damaged or defective parts, we will replace the affected parts or provide an equivalent exchange free of charge.
To request a replacement, please visit our support page and provide the following:
— Photos and description of the damage or defect.
— Photos of damage to the box.
— Photo of the shipping label.
— Your order number and contact information.
Our team will review your request and work quickly to resolve the issue, ensuring your table is ready for action as soon as possible.
Refused Shipments:
Zola is not responsible for any shipping fees associated with customers refusing delivery of their order. It is the customer's sole responsibility to ensure that they, or an authorized representative, are present at the shipped-to-address to receive the delivery from the shipping carrier, adhering to the carrier's policies. In cases where an order is refused by the customer and the product is returned to Zola, we reserve the right to charge the customer for re-shipping fees.
Initiating a Return:
To start a return, visit our Support page and send us a message. Our team will guide you through the process. Items sent back to us without first requesting a return will not be accepted.
Non-Returnable Items:
Certain items cannot be returned, including:
— Perishable goods (e.g., food, flowers, or plants).
— Custom products (e.g., special orders or personalized items).
— Personal care goods (e.g., beauty products).
— Hazardous materials, flammable liquids, or gases.
Additionally, please note that sale items and gift cards are non-returnable.
Exchanges:
If you'd like to exchange an item, initiate a return as outlined above. Once your return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period:
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without the need for justification. The same conditions for eligibility as mentioned above apply.
Refunds:
After we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Should you have any questions or need further assistance regarding returns, please don't hesitate to contact us. Your satisfaction is our priority.