Shipping policy
Delivery Area
We ship nationwide to the lower 48 United States.
We also ship standard items to Hawaii, Puerto Rico, Guam and U.S. territories. Freight orders cannot be delivered to those locations.
We do not ship internationally at this time, and we are aiming to begin in late 2026. If you are outside the U.S. and would like to be told when international shipping opens, email hello@zolamod.com and we will add you to the list. It will also be announced on our Instagram and email newsletter.
Rates and Fees
Shipping rates vary by location, order size and weight, and are calculated at checkout before you pay. Shipping fees apply per table.
As a guide, table shipping to the lower 48 typically runs between $200 and $350, with most orders near $250. Larger, multi-table and freight orders cost more. Accessories and smaller items ship for considerably less, and some qualify for free shipping.
Delivery Timelines
In-stock tables and accessories typically ship within 1 week of ordering, though timelines vary with demand. Pre-order items ship within the window stated on the product page at the time of purchase. Delivery time below does not include order processing time.
| Shipping option | Delivery time | Products |
|---|---|---|
| FedEx or UPS Ground | 5-10 business days | Standard items |
| FedEx or UPS Ground Home Delivery | 3-7 business days | Standard items |
| FedEx or UPS 2-Day | 2 business days | Standard items |
| FedEx or UPS Standard Overnight | 1 business day | Standard items |
| Freight | 7-10 business days | Tables and bulk orders |
Expedited options are shown at checkout when they are available for your order. Large furniture orders ship by freight carrier; everything else ships via FedEx, UPS or USPS.
Receiving Your Delivery
It is the customer's responsibility to ensure that they, or an authorised representative, are present at the shipping address to receive the delivery, following the carrier's policies.
Freight deliveries have additional requirements:
- An adult aged 18 or older must be present to receive the delivery.
- You may be required to help the driver unload.
- Inspect the entire order before signing. The driver should wait for you to confirm the condition of the product.
- If you find damage, refuse the shipment and write “Refused due to damage in transit” on the bill of lading.
Zola is not responsible for shipping fees on an order the customer refuses. Where a refused order is returned to us, we reserve the right to charge re-shipping fees.
Damage in Transit
Shipping damage must be reported within 5 days of delivery, with photos of the outer carton, the shipping label and the damage itself. Please keep the packaging until you have checked everything — without those photos a carrier claim cannot be filed.
To report shipping damage, visit our support page with your order number and photos, and we will resolve it quickly.
Tracking Your Order
You will receive an email with a tracking number once your order ships. Please allow several days for tracking to become active with the carrier.